ck244 Privacy Policy

1 Introduction and Scope

ck244 ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") describes what information we collect about you when you use ck244's website, mobile app, or other services, how we use that information, and under what circumstances we share it with third parties.

By using ck244's services, you are considered to have given your consent to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

This privacy policy applies only to individuals aged 21 or older, as ck244's services are operated exclusively for adults.

2 Information We Collect

ck244 may collect the following types of information for the purpose of providing its services:

2.1 Information You Provide Directly

Information you voluntarily provide when you register, log in, or use services on ck244:

• Full name and date of birth (for age verification)
• Email address and username
• Residential address (including district and division)
• Identity verification document details
• Payment account information (bKash, Nagad, Rocket, Upay number or bank account details)
• Information provided in support tickets or live chat

2.2 Automatically Collected Information

Technical information collected automatically when you use the services:

• IP address and unique device identifier
• Browser type, operating system, and device details
• Session duration, login and logout times
• Gaming activity: which games were played, bet amounts, win and loss history
• Transaction details and financial activity history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Limited information may be received from trusted third parties for identity verification or fraud prevention purposes. All such data collection complies with applicable law.

3 Purpose of Using Your Information

ck244 uses your information only for the following legitimate purposes:

• Account management: To handle registration, verification, and account security.
• Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
• Customer support: To provide 24/7 live chat and email assistance.
• Fraud prevention: To detect and prevent account misuse, money laundering, and other illegal activities.
• Responsible gaming: To identify unusual gaming behavior and provide the necessary support.
• Age verification: To ensure that only individuals aged 21 or older are using the services.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Communication: To send important account-related notifications and security alerts.
• Legal compliance: To store and provide information as required by applicable laws and regulations.

4 Cookie Policy

Cookies and similar tracking technologies are used on the ck244 website and app.

4.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Analytics cookies: Used to analyze user behavior and improve the quality of the service.
• Preference cookies: Used to remember language selection, theme, and other personal preferences.

4.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may cause some features of ck244 to not work properly.

5 Sharing and Disclosure of Information

ck244 does not sell or rent your personal information to any third party. Information may be shared only in the following limited circumstances:

5.1 Service Providers

Limited information may be shared with trusted third-party service providers for payment processing, identity verification, game technology provision, and cloud services. Each of these providers is contractually bound to protect your information.

5.2 Legal Requirements

We may be legally required to disclose information to authorities if required by a court order, a lawful demand from a government authority, or to comply with applicable law.

5.3 Business Transfers

In the event of a change of ownership, merger, or acquisition of ck244, user information may be transferred. In such cases, the new party will be required to comply with this privacy policy and users will be notified in advance.

5.4 With Your Consent

Beyond the reasons listed above, your information will only be shared with a third party with your explicit consent.

6 Data Security Measures

ck244 uses industry-standard security technologies to protect your personal and financial information:

• SSL/TLS encryption: All data transmitted through the website and app is protected with industry-standard SSL encryption.
• Database encryption: Stored sensitive information is kept in an encrypted format.
• Access controls: Only authorized staff can access personal information, and only to the extent necessary.
• Two-factor authentication: A two-step verification option is available to prevent unauthorized access to your account.
• Regular security audits: Regular security checks are conducted to identify system vulnerabilities.
• Financial transaction security: All payment transactions are processed through verified secure gateways.

Please note, however, that no method of transmitting or storing information over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

7 Data Retention Period

ck244 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information — particularly financial transaction records — must be retained for a specified period in accordance with applicable law.
• Marketing data: Deleted as soon as possible once you withdraw your consent.
• Legal disputes: Relevant information is retained for the duration of any legal dispute or investigation.

Once the retention period ends, information is securely deleted or permanently anonymized.

8 Your Rights

As a ck244 user, you have the following rights regarding your own information:

• Right of access: You have the right to request information about what data we hold about you.
• Right to rectification: You may request the correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted, except for information retained due to legal obligations.
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time.

To exercise any of the above rights, email us at [email protected]. We are committed to responding to your request within 30 business days.

9 International Data Transfers

ck244 may use servers and service providers located in various countries around the world. Your information may be transferred to countries that do not have the same level of data protection laws as your own country.

However, in all circumstances we ensure that:

• All data transfers are carried out using industry-standard security technologies.
• International service providers are contractually bound to maintain data protection standards.
• The privacy and security of your information is always a priority.

10 Protection of Minors' Data

ck244's services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has opened an account on our platform, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

11 Policy Changes and Updates

ck244 reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• The date of the most recent update will be displayed on the website.
• Where applicable, your re-consent to the updated policy may be requested at the time of login.

Continued use of ck244's services after any changes will be considered as your consent to the updated privacy policy. We therefore recommend that you review this page regularly.

12 Third-Party Links and Services

The ck244 platform may contain links to third-party services such as payment gateways or game providers. These third parties have their own privacy policies and ck244 is not responsible for those policies.

Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other game providers operate within their own technical environments. Their respective privacy policies apply to these providers. We recommend reading the privacy policy of any third-party service before using it.